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Return policy
Returns & Exchanges – Hassle-Free Process
We understand that returns can be stressful, so we’ve made it easy for you!
đź“© To start a return, CLICK HERE and complete the return request form.
If the requested exchange item is unavailable, store credit will be issued instead.
What is the return policy?
• Returns and exchanges are accepted within 7 days of your order’s delivery date.
• Items must be unworn, unused, with original tags attached to qualify.
• Shipping fees are non-refundable on all original orders.
• Returns take 5-7 business days for inspection and processing upon arrival at our warehouse.
• Processing times may be longer during holidays or peak seasons.
Can I exchange my item(s)?
We offer exchanges for the same item in another size or color, or for a completely different item of your choice.
• Customers in Canada & USA can request a straight exchange or store credit.
• If a preferred exchange item is unavailable, store credit will be issued instead.
• A return label fee applies, which will be deducted from the refund/store credit or invoiced separately.We offer exchanges for the same item in another size or color, or for a completely different item of your choice.
• Customers in Canada & USA can request a straight exchange or store credit.• If a preferred exchange item is unavailable, store credit will be issued instead.
• A return label fee applies, which will be deducted from the refund/store credit or invoiced separately.
Do you offer free returns?
Canada (Ontario & Quebec) & USA
We offer free exchange per order for non-sale items (up to 3 items).
• Additional exchanges or returns within the same order will have a $12 USD / $14 CAD return label fee.
• If more than 3 items are being returned, a $3 fee per additional item will apply.
• Refunds to the original payment method will have the return label fee deducted from the final refund amount.
What items cannot be returned?
The following items are final sale and cannot be returned or exchanged:
What items cannot be returned?
The following items are final sale and cannot be returned or exchanged:
Sale items
Hijabs and accessories
What if I received a damaged or defective product?
If you receive a damaged or defective item, please contact us within 3 days of delivery.
• A replacement or full refund will be issued if the item is unavailable.
• To report an issue, CLICK HERE and submit your claim with photos of the damage.
Do you offer price adjustments?
If an item goes on sale within 48 hours of your purchase, you’re eligible for a store credit price adjustment.
đź“© Need help? Contact Us!
For return requests, exchanges, or any questions, CLICK HERE to submit a request.
Note: We reserve the right to update this policy at any time.
