Return policy

Returns & Exchanges – Hassle-Free Process
We understand that returns can be stressful, so we’ve made it easy for you!
📩 To start a return, CLICK HERE and complete the return request form.
If the requested exchange item is unavailable, store credit will be issued instead.

What is the return policy?

• Returns and exchanges are accepted within 7 days of your order’s delivery date.

• Items must be unworn, unused, with original tags attached to qualify.
• Shipping fees are non-refundable on all original orders.
• Returns take 5-7 business days for inspection and processing upon arrival at our warehouse.
• Processing times may be longer during holidays or peak seasons.

We offer exchanges for the same item in another size or color, or for a completely different item of your choice.
• Customers in Canada & USA can request a straight exchange or store credit.
• If a preferred exchange item is unavailable, store credit will be issued instead.
• A return label fee applies, which will be deducted from the refund/store credit or invoiced separately.We offer exchanges for the same item in another size or color, or for a completely different item of your choice.
• Customers in Canada & USA can request a straight exchange or store credit.• If a preferred exchange item is unavailable, store credit will be issued instead.
• A return label fee applies, which will be deducted from the refund/store credit or invoiced separately.

Canada (Ontario & Quebec) & USA

We offer free exchange per order for non-sale items (up to 3 items).
• Additional exchanges or returns within the same order will have a $12 USD / $14 CAD return label fee.
• If more than 3 items are being returned, a $3 fee per additional item will apply.
• Refunds to the original payment method will have the return label fee deducted from the final refund amount.

The following items are final sale and cannot be returned or exchanged:

The following items are final sale and cannot be returned or exchanged:

Sale items
Hijabs and accessories

What if I received a damaged or defective product?

If you receive a damaged or defective item, please contact us within 3 days of delivery.
• A replacement or full refund will be issued if the item is unavailable.
• To report an issue, CLICK HERE and submit your claim with photos of the damage.

If an item goes on sale within 48 hours of your purchase, you’re eligible for a store credit price adjustment.

📩 Need help? Contact Us!
For return requests, exchanges, or any questions, CLICK HERE to submit a request.

Note: We reserve the right to update this policy at any time.