INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Boutique Heba?

You can contact our customer support team through the Contact Us form on our website or by email. We strive to respond to all inquiries within 1–2 business days.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order and include your order number along with photos of the item so we can assist you promptly.

Do you accept returns or exchanges?

Yes. Eligible items may be returned or exchanged in accordance with our Returns & Exchanges Policy. Please review the policy for complete details and eligibility requirements.

How do you protect my personal information?

Your personal information is collected and processed securely and is handled in accordance with our Privacy Policy. We are committed to protecting your privacy.

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